Help & Support
Frequently Asked Questions
How do I create a story?
Creating a story is easy! Simply click the "Create Story" button, choose your preferences (age range, style, theme), and let our AI generate a unique story for you. You can then customize and save your story.
What age groups are supported?
Our stories are designed for children aged 4-12 years old. You can select specific age ranges when creating stories to ensure appropriate content and reading level.
How do subscriptions work?
We offer monthly and annual subscription plans. Each plan includes a set number of story credits that refresh each billing period. You can view our current pricing and plans on the subscription page.
Can I share stories with family?
Yes! You can share stories with family members through our family sharing feature. Each family member can have their own profile while sharing the same subscription.
Contact Support
Response Times
We strive to respond to all support inquiries within 24 hours. For urgent issues, please include "URGENT" in your email subject line. Our support team is available Monday through Friday, 9 AM to 5 PM EST.
Community Guidelines
To ensure a safe and enjoyable experience for all users, please review our community guidelines before contacting support:
- Be respectful and courteous in all communications
- Provide clear and detailed information about your issue
- Report any inappropriate content or behavior
- Follow our terms of service and privacy policy